Refund Policy

1. Before payment approval

You may cancel a pending bank-transfer payment request at any time before it is reviewed and approved, directly from your checkout page. If your payment session expires without confirmation, no charge is made and no refund is necessary — you're free to start a new payment request.

2. After payment approval

Because subscription access is manually verified and activated only after we confirm receipt of your bank transfer, approved payments are generally non-refundable, except where required by applicable law or at our discretion in cases of demonstrable error (for example, a duplicate transfer or an incorrect amount charged due to a platform error).

3. Requesting a refund review

If you believe you are entitled to a refund, contact our support team with your payment reference within 7 days of approval. We will review the request and respond with a decision, which may include a full refund, partial refund, or account credit, at our discretion.

4. Rejected payments

If your payment is rejected during verification, your subscription is never activated and no funds are held by Tala Beck through the platform — any transferred funds should be resolved directly with your bank if the transfer did not match our stated instructions.